About Us
Born and raised in Los Angeles, Olivia Burtis, Crafted Concierge owner, and founder is passionate about the city she has always called home.
It’s this enthusiasm for Los Angeles, coupled with the innate joy she gets from helping others, that made her a sought-after hotel concierge at some of the area’s A-list properties, namely the Sunset Marquis Hotel & Villas in West Hollywood, The Beverly Wilshire Four Seasons, and the W Hollywood.
In this concierge role, she not only made their jet-setting clientele feel right at home in the City of Angels but also planned and executed experiences for them that only an in-the-know Angeleno with discerning taste can set into motion.
Now a mother to her daughter Iris, Olivia finds herself putting those concierge skills to good use at home for her youngest “guest.” She hopes to raise Iris with a similar appreciation for L.A., providing all the same childhood experiences that made her fall in love with the city in the first place.
With Crafted Concierge services, Olivia aims to apply her local knowledge, professional experience, and, above all, love of family and this city, to bring personalized experiences and customized order to the lives of L.A.'s parent community.
